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The CarveWright Wood Carving machine is a breakthrough in computer-controlled woodworking tools. The unit is basically a counter-top computer numerical control (CNC) machine, designed for carving designs in woodworking projects. The CarveWright includes easy-to-use design software, a memory card onto which your designs are loaded, and the carving machine, that carves the design as found on the memory card.

This wood carving machine was a lot of fun to work with, and I could find literally thousands of uses for this tool, particularly for small commercial applications. A design can be drawn once and then duplicated on as many pieces of stock as necessary. The options are truly endless.

While we did encounter a couple of software hiccups, we found the unit to be very well-built and easy to use. Learn the advantages and disadvantages in our CarveWright Wood Carving Machine Review.

(c) 2007 Chris Baylor licensed to About.com, Inc.

Comments

October 13, 2007 at 5:14 pm
(1) Craig says:

I returned 2 of these to Sears after much headache. It is a wonderfull concept and the people who have them and dont have problems are very happy and the people who do have problems are just as many. LHR who makes the Carvewright and the compucarve had many manufacturing troubles in China as well as backlogs for parts.
I do look forward to the day of owning one again though when the bugs are worked out.

October 18, 2007 at 9:26 pm
(2) Tommy says:

I have had my machine since Feb.07. I have nothing but good to say about my experience with the machine and the customer support provided by the manufacturer. While some have had their difficulties with the machine, the majority of owners, I believe, are more that satisfied. I launched my own website to promote the FREE sharing of patterns for the CarveWright™ and CompuCarve™ machine…to promote a great machine, and a great company! (You will not find many companies that offer this level of customer service) I am not, nor is my website affiliated, associated or endorsed by LHR Technologies…but I, as a satisfied owner of one of these great machines do endorse the machine as well as the company who makes it!

Tommy
CompuCarveWright.com

October 19, 2007 at 4:07 pm
(3) Rick tuttle says:

I really gave hope for this machine, even after exchanging 3 machines. I continued to have the same issues. I have owned this machine six months and have sent it in for repair about 5 times. This time during shipping it was broke beyond repair.

This open my eyes, if the shipper will not accept the claim. My machine will not be covered under warranty. The warranty is 1 year from Sears and 200 hours from LHR. NO EXTENDED WARRANTY OFFERED!

LHR has great customer service in warranty. But out of warranty, you and I will pay for a 80 lb machine shipping to Texas. Then the hourly rate for repair and parts. I have been told so much incorrect information from LHR ( management and up). I will not tell you what I heard the rate is. Whatever it is imagine sending the unit in for repair for the same issues. And you will, you will spend more for repair then buying a new machine.

Bottom line this is an expensive disposable toy!

Rick

January 9, 2008 at 9:19 am
(4) Craig says:

As I mentioned in the first post back in October I looked forward to the day I could buy another machine and after checking back in the carvewright forum I see that a year after returning my last machine they are still addressing the same problems. This machine can be bought cheaper now that it is also being distributed through machinerydistributers.com but I would recommend anyone interested in buying one to get it from Sears where at least you can return it for a full refund in the first 90 days. My 2 cents says that I am going to try and buy a shopbot instead.

September 18, 2008 at 1:11 pm
(5) Margaret says:

We did a little research on the reviews that can be found online on various websites, such as this one.
The reviews were classified as follows: Positive, Negative and Mixed (reviews that were very much in favor of the machine but thought that some issues needed resolving, typically a three out of five star rating)

THE RESULTS
Artisthideout.com resulted in 4 Positive, 7 Negative and 4 mixed Reviews.
Amazon.com resulted in 8 Positive, 7 Negative and no Mixed Reveiws.
Toolmonger.com resulted in 7 Positive, and 4 Negative and 2 Mixed Reviews
Sears.com resulted in 50 Positive, 35 Negative and 7 Mixed Reviews.
Total we have 68 Positive Reviews, 53 Negative Reviews and 15 Mixed Reviews.

How do these weigh against the total number of Carvewrights sold?

Well picture this: This company has sold over 14,000 Compucarve/Carvewrights to date. That means the negative reviews represent less than 5 one thousandths percent of the total sold.
That is .005 percent.
Conclusion
The feedback on the internet is not representative of the ratio of user experience whatsoever simply because there are simply not enough reviews.

October 1, 2008 at 7:22 am
(6) SER says:

I have a Carvewright machine. It has never worked correctly. I waited past my 30 days to return it, no refund and they want to charge me to fix it. I think it is junk, I wouldn’t recommend anyone wasting their money. I found the company difficult to deal w/ too. They NEVER respond to your emails.

November 11, 2008 at 8:58 pm
(7) CJH says:

Margaret(5) your math is faulty. The negative reviews represent 0.38% of all sales. However, what about all of the potential negative reviewers who have never posted a comment? The real percentage of negative reviews may be much higher. According to your own data 39% of all reviews are negative; rather worrying. As someone who was looking to buy a Carvewright I find your bias quite obvious.

November 13, 2008 at 3:46 pm
(8) Annonymous says:

As a former employee of LHR technologies, the producer of the carvewright machine, I feel that I can say this with full confidence: DO NOT WASTE YOUR TIME OR YOUR MONEY!! I have seen first-hand the way these people do business and you will be extremely disappointed! You’ll spend more time and money trying to get this machine to work properly than you will carving. Sure it works out for some people but for most it is merely a time bomb. But its not all bad! For instance it can be a very educational experience. You’ll learn new and exciting terms and phrases such as but not limited to: Z-axis stall, y-axis stall, x-axis stall, clear board sensor, edge detection failure, check board for problems, stuck compression roller, and of course, please close cover. So please please please heed my warning and avoid this machine at all costs!!

November 13, 2008 at 10:36 pm
(9) Kenneth Gillespie says:

After 5 months of attempting to get this unit to work, I’ve given up. The company is a joke as far as customer service goes. All you get is the run around and excusses about their machine. And what worse is when you have a problem they refuse to allow you to talk to anyone with any authority, you just get a NO when you ask to talk to someone about your problems who can help. I’m out over $2300 and have an expenive paper weight. Don’t ever buy one of these units unless you just want to spend hours on the phone with people wo don’t care about your problems.

December 2, 2008 at 3:27 pm
(10) David says:

CJH, how did you come up with that figure (0.38 percent)? The quotient of 53/14000 is 0.00378, which is less than 1 percent. But unless all owners submitted a positive/negative comment, any number is rather meaningless.

December 12, 2008 at 9:44 pm
(11) pk says:

David, you answered your own question. The decimal figure 0.00378 IS 0.38%, rounded, or more precisely, 0.378%. Simple arithmetic. Yes, it’s less than one percent, but NOT .005% as Margaret suggested.
As an example, if you had 5% of a dollar you’d have $0.05, or 5 cents. Margaret and David would have us believe we had five dollars??

December 28, 2008 at 2:36 pm
(12) Nick Mathis says:

It would be wise to avoid this machine. I had great hopes and I dealt with it as long as I could until selling the machine along with all of the peripherals to someone who already owned one. It takes a lot of time and patience to ensure this debacle will work and I wasn’t about to dump it on someone who wasn’t familiar with it’s many shortcomings.

I urge everyone to wait until a few years from now when (hopefully) it has been been fully developed and all of the mechanical and software bugs have been eliminated.

BOTTOM LINE: Buy something else with your $2,000.

December 28, 2008 at 3:42 pm
(13) Mike Lomenick says:

I have had the same problems with my QC since I owned the machine, it viberated so bad the first time it broke the lower right bearing on the Z-truck and the bit and was replaced under warrenty, it did not solve my problems, have bought new QC’s and same problem, was told, thru email from Michelle Cantu, hardware supervisor says I am not seating the bit properly, as most any one knows with ballock type fittings they will not seat and lock if not properly aligned, just purchased new QC and waiting for arrival to see if this solves my problem. This will be the 4th QC I have tried. I am not happy at all with personnel support fron the supervisors. Will send letter to company founder, Chistopher Lovchik, if can not get any satisfaction this time.

January 19, 2009 at 8:29 pm
(14) Bill Whitaker says:

DO NOT BUY A CARVEWRIGHT MACHINE – The axis was loose in the machine when we bought it. Drove from San Antonio to Houston to obtain service during the 200 hour warranty period. They had so many machines in for repair they could not work on it at that time. Returned one week later to pick up – we were assured it was totally repaired and in like new condition. It malfunctioned on the first project after returning home. They seem to be trying to find every excuse to make it my fault even though the unit still has only 70 hours of use. They will not respond to e-mail and telephone calls will not be accepted by anyone who has authority to resolve this issue. We have been informed by CarveWright that it is their written policy that customers are not allowed to speak with anyone over the repair supervisor status. 01/19/09. Resolution – unsolved at this time.

February 19, 2009 at 10:03 am
(15) Myron Hart says:

This machine and the company is a farce. I showed the rep. what I wanted to do with this machine and she said that is nothing for this machine. Ihave tried to get this thing to work for 3 mos. with no success. LHR will not return your e-mails or your calls. I have been hung up on 2 times from their people. When you do get to talk to a tech they are very courteous and helpful but I still have not cut one piece of wood yet. My advice is DON’T BUY IT!

May 5, 2009 at 6:25 pm
(16) Robert Cash says:

The Compucarve is a great Machine. When it is working wright. and you can make some very nice things with it. But when it’s not working properly its a nightmare, I made some nice pieces with it in the short time that I had it.After it broke it stayed in the shop more than I had it. I finnally had to have sears refund my money under the service agreement.

May 24, 2009 at 2:21 pm
(17) ej says:

I love the carve wright in fact I want
buy 2 more i love how it looks when its done
IT’S AWSOME I got this one jan 07 and
can’t say nothing bad about it

June 23, 2009 at 6:42 pm
(18) Dick says:

I think what Margaret says is correct. I’ve had my CarveWright for 2 months now and haven’t run into a single issue other than my own computer illiteracy with the software. Luckily LHR sent out a DVD that did a good job of explaining things – I watched it several times but I am sure most of you wouldn’t be nearly as slow with it.
It sounds like there are a good amount of people who were burned either as early adopters or a rare experience. Either way LHR has been friendly and patient the two times I’ve had to call their office and the user forum they have set up on their website is a great place to chit chat with other woodworkers.

the only thing bad that I can say about it is that I bought a bit set and haven’t been able to figure out what I can make with all of them

July 27, 2009 at 3:13 pm
(19) Matt B. says:

This thing is a piece of crap. Plan and simple. Read all the problems with service and time them by 100. SAVE SAVE SAVE your money. If you really want one that bad I will sell you mine for the shipping cost.

August 27, 2009 at 1:18 am
(20) t Rogers says:

Matt B…. How serious are you about selling for shipping costs???

September 15, 2009 at 8:01 pm
(21) Tim72 says:

I think matt works for shopbot or something lol

carvewright FTW!! :D

September 25, 2009 at 2:24 pm
(22) Jack says:

I only wish I had seen these comments before I bought one of these boat anchors. I think I have spent more hours repairing than the machine has cutting. Its been back to Carvewright once because the telephone calls and lots of replacement parts did not work. Now I am fixing it again as soon as another part comes in the mail. I have managed to get a whole 55 hours of operation time in 10 months. WHAT A PIECE OF TRASH!

September 27, 2009 at 5:05 pm
(23) joe says:

now with all that sayed who still has their machine , what did you do with it and what are you useing now and if you dont use it anymore , do you want to sell it let all of us know , if they are that bad , get rid of it to someone who really wants it and cant afford to buy one , i and also us will buy it let us all know thanks

October 13, 2009 at 8:15 pm
(24) TG says:

Has anyone purchased any of the refurbed ones on e#@y for 1200? Do you think the second time around from the factory may sorted out any issues? I just cant afford the 3+k CNCs and need a machine like this.

October 27, 2009 at 2:00 am
(25) Dave Biggerstaff says:

DO NOT EXPECT ANY CUSTOMER SERVICE FROM LHR AT ALL!!!!!!!! 1st off you can NEVER get a human when you call and they are the poster child for the left hand does not know what the right hand is doing. Made over 15 phone calls, 10 emails, etc to get my machine in for repairs and when I got it back, it did’nt work. These machines are not light nor cheap to ship. Throw it away and buy another brand while you still have time!!!!

October 27, 2009 at 10:41 pm
(26) Bud says:

I’m with Jack…wish I had spent a little more time looking at reviews.Puchased a Carvewright in October from Lowes..Had ERROR messages constantly..Their “Junk” Quick Change broke..The bit came out and cut into the base of the machine..Was told I would have to buy a replacment QC (15 HRS on the thing)called several times and was like trying to order at a drive through with a broken speaker..Took it back to Lowes (Great Customer Service by the way) and ordered a ShopBot PRS 48×96..How does a company stay in business with a product and customer service like that??? Save yourself the the problem and steer clear of CW.

December 24, 2009 at 4:13 pm
(27) Nick Mathis says:

This machine, while an excellent idea, can be best described as a time bomb (to use the words of many others).

More of my time (and money) was spent trying to get it to work properly than actually carving.

If I could give you only one Christmas gift, it would be this: AVOID THIS MACHINE.

If I could ask only one gift of you, it would be this: PLEASE, PLEASE AVOID THIS MACHINE.

January 9, 2010 at 9:06 am
(28) Randy Tim says:

I have been very interested in the concept of a machine like this and want to pass along my many thanks for those who have left comments. I read many equipment reviews prior to purchasing for my shop. But I have never before read reviews on any machine where so many people had so much negative to say than here. Further, I have noticed the compucarve on ebay and many listers speak of the machine as though they know nothing about it. I wonder if the defective machines are being pushed out the back door to be sold as is to unwitting buyers. Many items on ebay are sold without return options. Regardless of where it is available or at what price, I am opting out of buying one primarily due to what many of you have said. Thanks again.

Oh, and the statistics that are being tossed around here remind me of political poles. But the positive negative ratio of those comments can be considered representative of the product.

January 12, 2010 at 7:16 pm
(29) Scott Richardson says:

Well i tried to order the nylon gears that move the rollers and wastold they didnt have any in stok and they were back ordered. This is the second time i have replaced these and i just got the machine back from LHR FTER IT BEING FIXED I GUESS THEY DIDNT DO A VERY GOOD JOB. aNYONE INTERESTED IN FILLING A CLASS ACTION SUIT AGAINST LRH PLEASE RESPOND IM GOING TO CONTACT AND ATTORNEY ABOUT THIS. i DIDNT LISTEN TO THE COMMENTS ON THE NET AND THOUGHT THEY WERE JUST COMPLAINING THREE MACHINES LATER AND STILL LOOKING FOR THE ONE GOOD ONE. I LIKE THE MACHINE WHEN IT WORKS BUT MOST DAYS IT IS A HEADACHE. THE SUPPORT THEY PROVIDED AT FIRST WAS V ERY GOOD NOW THEY CHARGE FOR SUPPORT AND DONT EVEN HAVE THE PARTS TO FIX THE MACHINES WHEN THEY BRAKE=. WHAT NEXT LET ME KNOW ABOUT THE CLASS ACTION

January 29, 2010 at 11:45 pm
(30) Ajb says:

I have read all the negative comments, and people saying that CW doesn’t respond to customers, etc. Having dealt with them recently, I can say with all honesty that this is 110% true. This is the worst support, or lack thereof, I have ever had. I would NEVER deal with them again. Just a plain horrible experience. I can’t say it any clearer.

February 26, 2010 at 5:46 pm
(31) Dustin says:

I have been in the woodworking industry for years and I follow reviews on just about every tool there is for woodworking. I’m not even joking. I will tell you this, if it is a good product the company selling it actually goes on the net and looks for negative comments. Why? Because we as business owners in the woodworking industry read them and pay attention to them. Good companies will try to contact people giving negative reviews to solve any issue they might have in hopes they will rescind the review.
I have had this happen a few times. If you want to buy a tool email me and I’ll let you know if it’s a wise decision or not. As for this product, I have never seen this many negative remarks on such an expensive tool.

March 4, 2010 at 9:08 pm
(32) Joe says:

Read most everyones comments on here about carvewright. I just bought one havent got yet.
seen it on wood craft had a video to see it working. Just now reading all the neg. comments.
I bought a refurbished one saving me $500 but,come with no warrenty. Guess i’ll find out how bad they are the hard way? hope I get lucky being i used every penny on it in hopes it would make me money. being laid off from my job was looking for anything that could bring in some income. just shocked to see not 1 good comment in here makes me worried. i’ll wait make a few projects then let you all know how it worked out for me. WISH ME LUCK LOOKS LIKE I’LL NEED IT!!!!!!

March 4, 2010 at 9:54 pm
(33) JOE says:

ME again well,went to Better Business Bureau web site to see if they had anything on carvewright?
was shocked to see after reading all the complaints nothing shows up on Better Business Bureau website about LHR or carvewright. Question i’ll have to ask is why no one complained to the Better Business Bureau about if this product is so bad?? once again will wait find out myself if in deed this is a bad machine i’ll be letting Better Business Bureau know about it. but,will give carvewright chance and find out for myself. will keep machine clean and do everything they tell me to in manual about upkeep so if it fails it wont be on my part or error. will keep anyone who reads this posted.

March 13, 2010 at 10:21 am
(34) Cindee Bronstad says:

This is the biggest piece of xxxx! It breaks every other use, is not dependable. Like the other poster said we too had to pay $150 round trip just for the shipping and then the hourly repair. It has been rebuilt by the company in Texas and its still the same xxxx but different day. My husband was so excited to add this to his wood working shop and now we can’t even get our money back. We bought it directly from the company in Texas.
DO NOT BUY THIS MACHINE! My husband was asked to build a sign for a bar and went out to check on the machine after it stopped carving and found it flew apart, router from housing, hose from the bit…so pissed off!

March 20, 2010 at 9:00 pm
(35) Dee says:

Love the job the machine does when it works right. Have gone through 4 machines, finally gave up and got my money back. What a $2000 piece of crap. I was assurred by where I bought it that all the bugs were out of it. LHR must be a bunch of egotisical j*******s to think their machine is this woodworker’s dream. To me nothing but a nightmare. Joe, I found LHR on the Better Business Bureau. They have a D rating. I think maybe it should be F. I’m another that is kicking themselves in the a** for buying the damned thing. Maybe, some day and I could be dreaming, LHR’s machines will get the bug out. I’m not holding my breath.

March 28, 2010 at 1:42 pm
(36) Joe says:

UPDATE I finnally got my carvewrite took almost 2 weeks to get here. after the 3rd day the flexshaft over heated and melted the outer rubber. wasn’t aware that it needed to be lubricated right out of the box. So spent $87 on new flexshaft. also went bought the chain lube oil and greese it called for so another 15 dollars spent. seems to need alot of maintance if you dont maintain and keep machine clean after every use then will break down. so for those who dont like to take time to maintain and clean after each and every use then this machine isnt for you. it’s very sensitive machine needs lots of care. thats been my experiance. also still working on carving from pictures haven’t been turning out.

April 18, 2010 at 9:06 pm
(37) Gary says:

Bought reconditioned, no warranty, arrived, the reader card didn’t work, CS suggested rebooting, finally agreed to sent new one, with 2 hrs on it, error, door open, never have been able to fix properly. 70 hrs on it, error 313 Z truck, they think it’s the motor for $100, starting with the cheap items, if that doesn’t work, the board, then something else and finally sent it back, pay the shipping, parts, labor,,,YEA, I’M ALL FOR A CLASS ACTION, reason, there might be a fix out there, those that install “The Rock” report most all the break down issues resolved with the lack of vibration, the company has known about the rock for more than 2 years, should have taken responsibility and replaced the defective chuck on their own.

May 9, 2010 at 3:03 pm
(38) Dee says:

I returned mine for my money back. Thank god I bought it at Sear’s and an extended warrantee. I went through four machines. First one had depth problems. Plunged down through the board and broke the melted the machine’s bearings on the chuck. The next two the flex shaft cable melted. I called and went all over town to look for the chain oil with molley in it. Everybody thought there was no such animal. The stuff I found was Liquid Wrench industrial. Believe me, I lubed the flex shaft before I even plugged in the machine. The last machine would not go all the way over to check the depth. Beware I don’t think Sear’s is able to fix these machines because my last one was sent back unfixed. Eventhough you take special care to maintain this machine it still had break down problems. Parting words: I did like the work this machine did and more likely would buy another one once the bugs are out.

May 10, 2010 at 11:56 pm
(39) Michael Carter says:

I am a 60 year old professional woodworker. I have built Cabinets, furniture, Replacement parts for furniture that needed repair parts. With my credentials stated…….Please Please Please listen to me People, I know just how bad you want a machine that would do what Carvewright states that their machine will do, but do not be deceived with their advertisements. The machine plain and simple does not work, and no matter how many changes they make to it it can never do what they say it will do. This I a piece of XXXXX, plain and simple. I would give anything to get my $2,000.00 back but that will never happen, and if you have an extra 2 grand to throw away, send it to me, I can probably do by hand what you will spend over a year to try to get their piece of Sxxx, to do. Stay away from these machines, Sears too, they are both made by Carvewright, and both are damn Junk, it will not even make a good boat anchor.

May 13, 2010 at 7:11 am
(40) Tom says:

Im afraid I have to agree with the majority. The Carwright is a piece of junk. I have more half finished carves than finished. Error after error. Hours on hold, plenty of bad support. When my cardreader wouldnt upload, the tech told me to buy a new cardreader and card so I could see which was bad and then send back the good part for a refund, there’s scientific method! I spent 6 hours last night trying to do a 30 min carve. Three pieces of firewood later, still not finished. Less than 20hrs on my machine. Its a jagged pill when you realize you were duped by the advertisement. Concept is great, execution – disaster. The software is MORONIC. Ive been drawing in CAD for some time and this software is missing many of the simplest tools. Also, I bought this machine with the sole intent of making signs. GUESS WHAT?!
“Centerline” which allows you to carve letters by tracing their path with a V bit is a $100 OPTION! Didnt tell you that, did they?
In summary, what ever the details I have spent three hours on repair and diagnostics for every half hour producing with this machine. I still hold the foolish hope it will do what they said, but must admit defeat.
Yhinking about buying one? Just dont do it.
Im all for a class action suit. The lemon law must apply to this somehow.

June 20, 2010 at 3:26 pm
(41) Jim L says:

I have to admit to being among the multitude who have been burned with the CarveWright. I have managed to get a couple of scans from the machine, but now it is plagued with an “X axis stall” error message. When I contacted support via email I was told that the machine was now out of warranty (duh!) and support is $25.00 per incident… but support is free if I join their carver’s club or some such nonsense at a paltry $125.00 a year! I have pored over all literature I could find on the LHR site and have done all that is routinely recommended… lubed the corner posts, screw jacks, inspected the x axis gears, and fixed a rolled over traction belt, but no joy yet. My machine is kept in a cool, dry environment and is plugged into a surge suppressed outlet. Basically speaking, I feel like this machine is a very delicate collection of parts being used in a very harsh environment. Expect to do a lot of maintenance between runs! (Isn’t this the same reason the Navy quit flying the Tomcats?!?) If anyone has any suggestions on clearing this X axis error, I would be grateful!

June 24, 2010 at 9:51 pm
(42) J Lisankis says:

For the money I spent, I got 4 scans and in test edge cut out of my machine. Not I get only X, Y, and Z axis stall errors. Tech support? Yes, if I am willing to pay $25.00 per incident or $150.00 to join their club for a year, then I’ll get unlimited free (FREE!?!) support. In short… a machine that has had a pampered existence, always used in a climate controlled environment, always plugged into a surge suppressed outlet, properly lubed and religiously maintained… and still it will NOT work!

Here’s CarveWrights support policy:

As of September 2009, we have gone to fee based phone support for those
members who:
1. require elevated phone support (Tier 1 phone support is still
free)
2. have are Out of Warranty period (Customers under warranty
receive unlimited phone support)
3. are not members of the CarversClub ($150 per year fee includes
unlimited phone support, 25% off any labor costs & monthly special
offer)

If you are out of warranty, you will be invited to join the CarversClub
or pay a one-time fee of $25 per issue. Phone support is unlimited
until that issue is resolved.

CarveWright Sales

Buy one of these at your own risk!!!

July 5, 2010 at 9:21 am
(43) Custom Machining says:

I heard those CNC have a lot of bugs and it’s annoying to work with. Anyone actually worked with this model ?

July 7, 2010 at 1:55 am
(44) Margaret says:

Oh geez,
I had not been back here for a while. PK and CJH if you are still around, your math is killing me.
How do 53 bad reviews represent 38% of all sales when they sold 14 000?!!! That would have to be like in 5300 bad reviews!
David is absolutely right, there are not enough reviews
statistically to represent either view.
At any rate, I have a sad feeling that at this point those negative reviews are gaining ground on the good ones. Apparently there is another machine called the Shark which is being sold by Rockler, if anyone has had any experience with that one, please share it!

August 3, 2010 at 9:06 am
(45) cjh says:

Read the explanations again… carefully.

October 11, 2010 at 2:33 pm
(46) Charlie says:

We bout the Carvewright about a year ago. We spent more time fixing the darn thing than using it. I regret that would didn’t do a thorough review of this device before spending the money for it. The machine broke six 1/8 bits when it tries to a pine wood board. It is a piece of junk! Short and simple!

October 11, 2010 at 2:48 pm
(47) Ringneckblues says:

I’ve owned my CompuCarve since Sept. 07 and with the exception of a few minor issues have been very pleased with the machine and the results it can produce.

I have found that there is a learning curve with both the software and machine. If you do not do your home work and learn both ends of the operation you will struggle and have problems with the machine.

You also have to insure you keep the machine CLEAN AND LUBED on a regular basis. If you use it with out any dust collection system hooked up to it and do not give it a total clean after every use your in for trouble.

LHR did go through a spell with bad quick chucks but now have an upgraded chuck that seems to have solved a lot of the issues that was caused from the quick chuck design.

October 11, 2010 at 6:06 pm
(48) Brandon says:

How truly lame people are and stupid they can be. I have a Carveright and it is the coolest machine simple but powerfull to use. I give it 4 out of five stars. BTW you guys when replacing a lightbulb you turn it clockwise.

October 12, 2010 at 1:08 pm
(49) Leonard A Stevens says:

I have one in a box with a borken spendle. I purchased about 2 years ago. I emailed customer service and never got a response. I would never have another and besides it is to slow for what I use a cnc for so I purchased a cnc shark from rockler. It is much faster. I would like to get this fixed just for some small jobs, but probably better left in the box

January 19, 2011 at 3:30 pm
(50) Mike says:

HORRIBLE! do not buy this machine! I purchased this machine for $1700. I printed 2 small projects and on my third attempt the machine froze and went dead. Tech support said that i needed a new power supply $177. after installing that, the machine came back on and stalled out before i could even load a project. Tech support now wants $25 before they will even address the issue.

January 28, 2011 at 12:04 pm
(51) Victor says:

I purchase a Carvewright machine, used it for less than a week, and disappointed I sent it back along with every accessory they made. I packed it exactly as it came, cleaned out every spec of sawdust and everything. Carvewright charged me over a thousand dollars to return it, saying they gave pro-rated refunds! They are absolute crooks and I would not recommend them to my worst enemy. Stay clear and buy a real CNC if you are serious. That’s what I did and I’m very happy in doing so. Hope this helps others avoid the trap that is known as CarveWright.

February 3, 2011 at 10:23 am
(52) Terry says:

I bought mine in june of 2007 I have close to 800 hours of carve time and several hundred hours of scan time on mine. I have had a couple of small issues in the last, almost, 4 years. I have actually added quite a bit of income to my shop with this machine. I love it. Oh, and as was already stated by some one, leave a message here and I will try to contact you if you wish to sell your useless machine.

February 14, 2011 at 11:48 am
(53) Charlie Brown says:

Lots of comments on the site about a class action suit, time to step up and do it. They will fold the company and move on but at least we might be able to save some other suckers from wasting money on the POS.

Mine NEVER worked, they sent a new piece which did not fix it. I sent it back and it had (according to the pictures) obvious damage to the OUT SIDE OF THE BOX. They said I was the only one who could file a damage claim with the carrier, FedEX, and when I showed them the pictures they as well as UPS, said that the driver would never deliver the box with that kind of damage to the outside of the box and would have lost their job if they had.

In fact the damage claim can be filed by the shipper (me) the carrier (FedEX, UPS, Burlington or any carrier) or the reciever (CarveWright) This is regulated by the federal goverment under the Interstate Laws of the Federal Goverment.

Here is my email address and anyone who wants to file a Class action suit, send me a line with your email address.

Charlie Brown
charliebrown737@yahoo.com

If my math is correct nearly 50% of the machines are defective and who knows if all the “positive” reviews are legit?

February 16, 2011 at 1:38 am
(54) Ajb says:

Whatever you do, Never, Never, Never buy this piece of crap!
The machine is a piece of garbage.
Their customer support is the most arrogant bunch of idiots I’ve ever come across
They are absolutely dishonest in their dealings, especially with rrepairs, parts, etc.
They refuse to take phone calls.
The machine is a $2000 prototype, which will cost you big tome in service.
If you have an extra $2000, give it to a worthwhile charity. At least you’ll feel good about dropping 2 grand you’ll have zero return on

February 25, 2011 at 2:50 pm
(55) Darren says:

Well it took me a while but I actually read through all 54 comments. From what I’ve read, and without using a calculator, it appears to me that 80-90% of the comments here are extremely negative about the Carvewright System. Boy, do I wish I had read all these comments before I bought mine!

About a month ago (and about 30 days past warranty) I began having all kinds of problems with my machine. The traction belts keep slipping to one side, the head pressure won’t adjust correctly, and I’m getting all kinds of error codes. And Carvewright is absolutely no help at all! To answer a simple technical question over the phone they want to charge me $25! Or I can become a member of their “rip-off club” for $150 a year!

In the short time that my Carvewright machine was working I started up a nice local business of making carved signs. Now I can’t even fill the orders that I have and definitely can’t take on any more work!

Does anyone know of a similar carving machine that is dependable and has a reputable dealer?

Darren – possumhollowfarm@yahoo.com

March 30, 2011 at 7:01 pm
(56) Dustman says:

I can’t believe it. My old CC was covered with error after error. After it was out of warranty, I tore into it and got things corrected my way. I hardly ever totally clean it the way others spit shine there machines. I have put about 75 hours on it without an error. I take that back. I had a “load new board” error. I loaded smaller sized board I prepped for another carve by mistake.

My #2 machine is still being repaired. 1st time I sent it out was Dec/2011. It was repaired, tested, and shipped back to be 3 times now since. I never even got 1 carve out of it. Error after error. As it is a Sears item, they replace it after 3-4 repairs for free.

Bottom line is, go sign up on the CW forum and read the frequency of “help with error” issues and read the responses. One guy in eastern US has been telling others how to repair their machines in great detail. One would think he worked for LHR. That’s how smart this guy is. After some time had passed, LHR started to make the corrections to “their” product using the forum to figure out why so many people are having the same issues. These mods are all now in the new Version C machines. More $$. They waited how many years to do this?

I read the comment by the guy who used to work at LHR. He is not kidding in any of his comments. I’ve been around these units for a while now, and I can recall each situation he mentioned.

One last thing. When I purchased my brand new Sears CompUcarve some years back, I opened it up and 90% of the metal parts inside were covered in rust. I called LHR service about it. The guy told me to lightly wipe rusted area with steel wool to remove the rust. The units were built and stored in a warehouse in China. Nothing against China, but come on. Rust on a brand new unit that cost over $2K.

April 12, 2011 at 3:56 pm
(57) Bruce says:

I bought a CW for my classroom thinking it would be a great piece of technology for the kids to use and learn how to run. I have had it for two years and we have only done 2 pieces with it. I have tried in numerous times since the second board and all I get is errors. It has been the biggest waste of money not to mention the time I have spent on trying to get it to work. I really wish I would have seen all these review before I wasted my classroom budget on a boat anchor.

May 18, 2011 at 10:16 am
(58) Vernon33 says:

I have the c version , I got this in feb, It has been sent back twice, I have 27 hours on it and the service from compucarve SUCKS

March 6, 2012 at 11:53 pm
(59) rdaugherty says:

I have had my new carvewright for a couple of weeks now. I have done several box projects with no problems. I have also spoke with the people at carvewright on a couple of occasions, and have had no trouble getting help from them. As with any piece of equipment there is a learning curve, but this thing seems to be a lot easier to learn than my incra router fence.

May 24, 2012 at 10:03 pm
(60) ajb says:

Stay away from this piece of crap.
It is garbage. Junk,
The only thing worse than this useless crap box is the lying scum attitude of the people that work at LHR.
they refuse to take any phone calls.
Refuse any requests for in-warranty problems.
try to sell you a useless warranty upgrade, and then refuse to honot it.
the machine is so lightly built, you’d burn it out trying to carve a bar of soap.
Look at all the reviews on the internet, including past employees.
Stay away from this machine.
Don’t buy it.
Don’t give these crooks your money.
And after all of that, and if you still don’t believe me, call there and pretend you’re a customer with a legitimate problem.
You’ll find out what lying frauds they are without spending any money.
Ask for their customer service manager.
His name is Omar.
How can you tell Omar is lying? his lips are moving.
DO NOT BUY THIS MACHINE.
THEY WILL SEND YOU REFURBISHED JUNK AND CLAIM IT IS NEW.
THEN THEY WILL REFUSE TO TAKE YOUR CALLS.
Stay away.
You have been warned

May 24, 2012 at 10:08 pm
(61) Tony Albirges says:

Stay away from this piece of crap.
It is garbage. Junk,
The only thing worse than this useless crap box is the lying scum attitude of the people that work at LHR.
they refuse to take any phone calls.
Refuse any requests for in-warranty problems.
try to sell you a useless warranty upgrade, and then refuse to honot it.
the machine is so lightly built, you’d burn it out trying to carve a bar of soap.
Look at all the reviews on the internet, including past employees.
Stay away from this machine.
Don’t buy it.
Don’t give these crooks your money.
And after all of that, and if you still don’t believe me, call there and pretend you’re a customer with a legitimate problem.
You’ll find out what lying frauds they are without spending any money.
Ask for their customer service manager.
His name is Omar.
How can you tell Omar is lying? his lips are moving.
DO NOT BUY THIS MACHINE.
THEY WILL SEND YOU REFURBISHED JUNK AND CLAIM IT IS NEW.
THEN THEY WILL REFUSE TO TAKE YOUR CALLS.
Stay away.
You have been warned

May 25, 2012 at 12:41 pm
(62) brian says:

Heres an update on anyone thinking of buying this machine, and thinking that by now LHR will have sorted out most of these problems… Think again…

I bought my machine two years ago and right out of the gate it gave me problems, sensor boards needing replacement within 3 mos, Stuck this stuck that, Z axis failure, more repairs required. The machine has run a total of 144 hrs since I got it, the rest has been mostly down time waiting on troubleshooting or parts… Which often replacing parts is a by guess and by golly… This machine, when its running, is stupidly sensitive to dust, heat and vibration… which apparently you are not supposed to find in a wood carving machine… Electronics that should be encased are wide open to the copious amounts of dust this thing produces… WHEN it works, it works great… but it mostly doesn’t work.

The technology used is ancient, memory cards are larger than 4 credit cards stacked, hold about 2 megs of data and take forever to load a project onto them. Then if you want an additional card or reader, they’ll cost you $60 a piece. Ridiculous is the only thing that comes to mind, especially when you can buy an 8 gig thumb drive from about $12 nowadays…

The software is crap and very limited… You cannot layer, extrude, you can not even determine the order of bits when doing the carve. I’ve complained to LHR about its functions and as many others in the forums have as well, the wish list, but there is never any improvement to the software at all… Smeg, microsofts paint program is nearly as good…

Unless you have tons of patience, money and time… I’d avoid this machine and look for another… These guys prove regularly that once the ‘warranty’ runs out you are in for a financial hosing and they have no intentions of fixing well known problems and couldn’t really give a rts hineyabout waht their customers want…

Save your money and look elsewhere…

June 29, 2013 at 11:58 am
(63) Tracey says:

I bought mine from Sears a number of years ago. It sits in my basement workroom because I am unable to use it. The one design I made and attempted to carve ended up a scap piece of expensive wood because the machine carved my design completely through the wood – not good for anythng but firewood. This is a real ripoff and an expensive one at that. Too late to return it.

July 23, 2013 at 10:38 pm
(64) David says:

I currently have my second carvewright machine. My first one was destroyed in shipping and was replaced by the shipping company. When I got my replacement machine the top was cracked on the top by one of the 10 mm. screws, all but 5 of the screws that hold the bottom cover on were stripped and had silicone holding them on so they don’t fall out.I have had nothing but trouible with both machines and with customer service. The repair parts & shipping cost are much higher than they should be.
On the plus side when they work right, you can make a very good project. Overall I have been very unsatisfied with my carvewright

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